Get in Touch

Have questions? Need help? Want to share feedback? We'd love to hear from you.

Email Support

General inquiries and support requests

Sales Inquiries

Enterprise plans and custom solutions

Technical Support

Priority support for paid subscribers

Available in your dashboard

Send us a Message

Before You Contact Us

Check out these common questions - you might find your answer instantly!

How do I get started?

Sign up for a plan, connect your OnBuy API, and start repricing in minutes.

View Full Setup Guide

Is my OnBuy data secure?

Yes! We use bank-level encryption and never store your OnBuy passwords.

Learn About Security

Can I cancel anytime?

Absolutely. Cancel anytime through your account settings or contact us.

View Billing FAQ

How often are prices updated?

From every 30 minutes to 2 hours, depending on your plan.

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Do you offer phone support?

Professional and Enterprise plans include priority and phone support.

View Support Options

Need the Chrome extension?

Download our extension to manage repricing directly from OnBuy.

Download Extension

Support Hours

Email Support

Response time: Within 24 hours

Emergency support available 24/7 for Enterprise customers